Last updated: 24-01-2026
We want you to love your Rydenzo.com purchase. If you’re not satisfied, you may request a return under the guidelines below.
1. Eligibility
- Items must be returned within 30 days of delivery
- Shoes must be unworn, in original condition, and in original packaging
- Proof of purchase is required
2. Non-returnable items
- Gift cards
- Final-sale items
- Used or damaged shoes (unless defective upon arrival)
3. Refunds
Refunds are issued to the original payment method once the return is approved and processed.
4. Exchanges
You may request an exchange for a different size or model if available.
5. Shipping Costs
- Return shipping fees may apply
- In the case of defective products, we cover all return costs
6. How to Start a Return
Contact our support team at support@rydenzo.com with your order number and reason for return.